Testimonials and reviews

As an independent freight forwarder with 35 years’ experience, we value customer feedback and always aim to provide the very best service we can.

IFL's board of directors in 2019 (l-r): Nigel Parsons, Rob Pike (MD), Trisha Slater, Andy Grubb, Roy Baker.

‘Thanks for your efficiency’

“Thank you once again for your efficiency in handling these shipments for us – one less headache for everyone in troubling times.”

– Dave McKimm, Project Manager, March 2023

‘Listened to our requirements’

Good company – Great team. Listened to our requirements and deliveries on them repeatedly. Good communication and always happy to help with nothing being too much trouble. Highly recommend them.

– Ed, Trustpilot review, August 2022

‘Competitive, honest, reliable’

We have used IFL for a few years now and have always found them to be competitive, honest and reliable. We rarely have any issues, however when we do they get resolved quickly. Communication tends to be quick and efficient.

– Leigh Harwood, Trustpilot review, August 2022

‘Can-do attitude’

We have been working with IFL for 14 years or should I say they have been working with us! It’s like having our own dedicated forwarding team, always going above and beyond with a can-do attitude. Can’t recommend them highly enough on all aspects of their service.

– Fraser Robertson, Trustpilot review, August 2022

‘Extremely helpful’

My company is a direct competitor of IFL but they agreed to store and distribute product for us. Extremely helpful, fast, and accurate. More than accommodating. If I wasn’t in competition then I would certainly give them more business😊

– Daniel Holmes, Trustpilot review, August 2022

‘A great experience’

Extremely professional from top management throughout the whole team, leading to a very successful partnership over the last 10 years.

– Paul Slater, Trustpilot review, July 2022

‘On time!’

Excellent service and pick up/ delivery was on time! I would recommend International Forwarding and will certainly use them again in the future.

– Kezeh, Trustpilot review, July 2022

‘The personal touch’

We moved our groupage business to IFL a number of years ago. We were impressed by the portal offered as well as the upbeat personalities of the staff we met. Move forward to the present day, we are still with IFL, are delighted with the service we receive, and still have day to day contact with the same staff who were instrumental in them winning our business. It really is the personal touch that sets them apart. Highly recommended!

– Peter Austin, Trustpilot review, July 2022

‘Easy to deal with’

Why aren’t all freight companies this easy to deal with? Simplify your working life, speak to [IFL]!

– Chris Winters, Trustpilot review, July 2022


Great customer service; they go above and beyond! So refreshing nowadays..

– Jan, Trustpilot review, July 2022

‘Highly recommended’

We have worked alongside International Forwarding since 2007 and would happily recommend them. The team are very experienced in all aspects of their work and provide an exceptional service. Until 2007, we had changed haulier on a very regular basis so the fact that we have stayed with IFL for this length of time is testament to how good they are and reflects the level of our satisfaction.

– Vicky Naylor, Trustpilot review, July 2022

‘Best freight forwarder ever’

International Forwarding are the most efficient and helpful freight company I have worked with since I started my job over 25 years ago. Their prices are pretty good too. I really hope they remain independent and continue with their excellent customer service.

– Karen, Trustpilot review, July 2022

‘Professionalism and ability’

The best shipping company we have used. Their professionalism and ability to help is second to none. The whole team are helpful and always know the answer. We wouldn’t use anyone else.

– James, Trustpilot review, July 2022

‘Simply awesome’

“Simply one of the most professional and helpful freight companies I have ever dealt with. The staff are always willing to go the extra mile and no job is too big. I wouldn’t go anywhere else. Simply awesome!”

Jennifer McDwyer, Google review, Dec 2021

‘Above and beyond’

“Thank you all for your hard work and patience this year – as usual you have gone above and beyond to help in any way you could.”

– Aerospace logistics manager, West Midlands, Dec 2021

‘Thanks for all your help’

UHB logo“Thank you for all of your help over the last few weeks.

We genuinely wouldn’t have been able to transfer this volume of pallet deliveries without you. It is very much appreciated.”

– NHS logistics manager, University Hospitals Birmingham, Oct 2021

‘Great team of people’

“Our experience at Hoval with Intl Forwarding Ltd has been extremely positive, we have a company we can rely on that are proactive in their assistance. Great team of people to work with.”

– Mandy Long, HVAC company, East Midlands, Google review, Sept 2021

‘Held our hand on international freight’

“Very efficient. Great people to deal with. These guys have taken on our international freight from overseas and have held our hand through the challenging processes.”

– Matthew Chamberlain, Google review, Sept 2021

‘Excellent service’

“Excellent service. You have to love companies that genuinely want to work with you!”

– Chris Winters, Google review, Sept 2021

‘Importing after Brexit working very well’

“Great service from these guys, importing from Europe after Brexit working very well. Great communication.”

– Jackie Smith, Google review, Sept 2021

‘The most responsive and agile’

Beiersdorf-logo“Over the years we have dealt with many pallet delivery services. Recently we moved most of our groupage business to Palletways via IFL – they are by far the most responsive and agile of those we have used. The customer service is second to none. They are very easy people to deal with, the staff in the office are all very friendly and efficient, and the online portal is state of the art. I sleep easy at night knowing that our goods are in very capable hands. My only regret is that I didn’t move the business sooner.”

 – Peter Austin, Beiersdorf UK, July 2020

‘Fantastic service’

“International Forwarding continuously provide fantastic service. They always go the extra mile and are an absolute pleasure to deal with. I can highly recommend them.”

– Kirsten Williams, Google review, May 2020


“Fast work and good staff.”

– Pavlin Bibashki, Google review, April 2020

‘Helpful staff’

PharmedUK-logo“Great service from IFL – and we appreciated the helpful nature of all your staff.”

– Raymond Kierczek, PharmedUK, Jan 2020

‘Top-end service’

“A top-end service, which is absolutely superior”

– Staffordshire industrial products manufacturer using our Switzerland service, June 2017 

‘Highly skilled specialists’

RIF-Worldwide-logo“We make it our business to seek out and deal only with highly skilled specialists in all sectors and International Forwarding is such a company. In an industry sector rife with providers of sub-standard services, International Forwarding excel in what they do. We would have no hesitation whatsoever in recommending their services to any company who is in need of a professional European logistics surface provider.”

– Scott Sully, RIF Worldwide Plc, June 2016

‘Service with a smile’

“Following an access issue I was really impressed that, within just a couple of hours, an alternative driver arrived with a smaller vehicle. It was a really tough job reversing up the sloped gravel driveway with a huge bag of logs but I was very impressed with the manoeuvring and sheer strength of the driver. Not only that but he helped get it in the right place in the garage so we can still fit the car in – all done with a smile as well. I’m delighted.”

– Mrs Sally Cawthraw, Jan 2016

‘Damned nice people to work with’

Clarke Signs MIdlands logo“We were looking for a company in the West Midlands that could deal with European and possibly worldwide deliveries. IFL has always achieved the collection and delivery timescales required, even when we sometimes had to change timings quite late into the programme.

“We’ve found IFL to be efficient, cost-effective, reliable and damned nice people to work with.”

– Nick Hargrove, Clarke Signs Midlands Ltd, Jan 2016

‘Ability to adapt’

“We contacted IFL as our haulier at the time was having a high rate of damages, which was not only costing us time and money in dealing with replacement units but also having an effect on our reputation as a supplier. IFL listened to our needs, looked at our product range and understood the difficulties in handling this. They worked very hard to come up with a system of handling our products, which brought the damage rate down completely thus leading to us being very satisfied customers.

“We’ve been a customer of IFL since 2007 so that says everything! Over the years we have built a sound relationship and feel that IFL is an important part of our team. They are very competitively priced but in this day and age, price isn’t everything and their customer service and ability to adapt is arguably more invaluable.”

– Birmingham heating suppliers, Jan 2016 

‘Extra mile’

LGComfortCooling-logo2“The service IFL has provided to us since we changed forwarders has been fantastic. Not only have you provided a great service, prompt deliveries and great communication but you have gone that extra mile for us on a few occasions, which has been really appreciated. Thank-you.”

– Mandy Wilkins, LG Comfort Cooling, Dec 2015

‘Friendly and helpful’

“Had 2x pallet delivery this morning – driver was Brett, really impressed with the friendly and helpful service in far from ideal conditions – many thanks.”

– Midlands marketing company, Oct 2015

‘Excellent service’

“Over the years we have dealt with International Forwarding, we have found their level of service to be excellent and very competitively priced. They always offer a friendly and reliable service, and we would not hesitate in recommending International Forwarding to any business.”

‘Very competitive rates’

“We have been using International Forwarding and Palletways for over three years and during that time they have provided an excellent nationwide groupage and dedicated delivery service. We always receive a friendly, personal, worry-free service at a very competitive rate from IFL. Over the years all Palletways operatives have gained valuable product knowledge of our very diverse range, which is of huge benefit to ourselves. We are proud to have the International Forwarding operatives representing our company on all deliveries to our customers. We would not hesitate in recommending International Forwarding and Palletways to any potential customers.”

– Spring manufacturer, Worcestershire

‘On time and professional’

“International Forwarding has never failed to offer us a very reliable and competitive service. We have found their ability to deliver goods on time and in excellent condition to be unparalleled. Their service is further backed with a consistent friendly and professional manner.”


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Please note: we do not ship personal effects.