As a leading West Midlands-based independent freight forwarder, International Forwarding Ltd (IFL) is well known across the UK transport and logistics industry. We have been sending palletised freight around the UK and to Europe for more than 30 years. But why do our regular customers choose IFL? Here’s what they say.
Who are our customers?
Our main clients are local firms sending pallets around the UK and import/export businesses transporting international road freight to Europe, as well as companies and organisations with warehousing and pallet storage needs.
We also work with other freight forwarders, freight exchanges and, of course, the Palletways network, of which we are a platinum member. Palletways gives our customers access to an extensive network of more than 400 freight depots and 23 transport hubs in 24 countries, and is Europe’s largest provider of express pallet transport.
Finally, we have been serving local industry in Birmingham and the West Midlands since 1989. Here are three reasons customers choose IFL for their Midlands pallet transport and logistics.
Why choose IFL?
We highly value our customer feedback – both good and bad (so we can act on any issues that arise). Our regular clients choose us because they say they value a UK freight and logistics provider that offers:
- dependability and reliability of service
- safety of their goods in transit
- adaptability for when things change
- quick responses to quote requests
- professionalism and expertise
- real people not automated phone queues.
You can read more on what our customers value on our testimonials page.
What our customers say
At IFL, we pride ourself on cost-effective, reliable freight and logistics, as well as the best possible customer service. But don’t take our word for it. Recently we asked some customers how we were doing. Here’s what they said:
“Simply one of the most professional and helpful freight companies I have ever dealt with. The staff are always willing to go the extra mile and no job is too big. I wouldn’t go anywhere else. Simply awesome!” – Jennifer McDwyer, Google review, Dec 2021
“Thank you for all of your help over the last few weeks. We genuinely wouldn’t have been able to transfer this volume of pallet deliveries without you. It is very much appreciated.” – NHS logistics manager, University Hospitals Birmingham, Oct 2021
“Very efficient. Great people to deal with. These guys have taken on our international freight from overseas and have held our hand through the challenging processes.” – Matthew Chamberlain, Google review, Sept 2021
“Our experience at Hoval with Intl Forwarding Ltd has been extremely positive, we have a company we can rely on that are proactive in their assistance. Great team of people to work with.” – Mandy Long, HVAC company, East Midlands, Google review, Sept 2021
We value your feedback and reviews
How did we do? Please do let us know. We’ll try our best to address any issues that arise. And if you were happy with our service, please let us know too as it helps us spread news of good service to others who might need it. You can get in touch by phone or email.
You can also leave independent reviews via International Forwarding’s listing on Google. Click here to leave a Google review.
It has been a challenging couple of years for the whole industry but we’d like to thank all our customers for their ongoing business and thank you for sharing your recommendations for IFL.
Image: IFL on the move – spotted by © James Emberton Truck Photography / 2021