As an independent freight forwarder, we highly value our customer feedback – both good and bad.
We know, for example, that the two most important things to our customers are how much it will cost and how fast we can do the job. But we also know that our regular clients choose us because they value more than that when booking in their freight and logistics needs.
What busy commercial clients want
- Dependability and reliability of service
- Safety of their goods in transit
- Adaptability for when things change
- Quick responses to quote requests
- Professionalism and expertise
- Real people – not to be stuck in an automated phone queue.
At IFL, we pride ourself on cost-effective, reliable freight and logistics, as well as the best possible customer service. But don’t take our word for it. Recently we asked some customers how we were doing. Below is just a small selection of what they said. You can read the full reviews on our Testimonials and reviews page.
What our customers say about us
“We had a brilliant experience with International Forwarding from start to finish. Right at the beginning, they came to visit us in person, introduced themselves and made sure we felt thoroughly looked after. As this was our first time going through this kind of procedure, they explained everything in clear detail and guided us step by step.”
“Having been let down previously on international shipments with other hauliers, it’s been a great experience dealing with International Forwarding”
“Their service is always smooth and highly reliable. Communication is clear, and everything runs efficiently from start to finish. A dependable partner we can count on.”
“Overall, [International forwarding Ltd] has proven to be a reliable and valuable logistics partner. Their commitment to excellent service, efficient operations, and proactive communication has made a significant positive impact on our business.”
“Organisation and communication from the team is first class and we see them as an extension to our business when making deliveries on our behalf.”
“Excellent service. You have to love companies that genuinely want to work with you!”
“We’ve been using IFL Ltd for all our overseas shipping and import processing, and they’ve been nothing short of brilliant. Everything runs smoothly, and they take a lot of the stress out of the process.”
Help us by giving your feedback
Get in touch by phone or email and we’ll try our best to address any issues that arise. And if you were more than happy with our service, please let us know too – we’ll post your reviews on our testimonials page so we can get the word out there.
You can also leave independent reviews for International Forwarding on Google and Trustpilot.
