As an independent freight forwarder, we highly value our customer feedback – both good and bad.
We know, for example, that the two most important things to our customers are how much it will cost and how fast we can do the job. But we also know that our regular clients choose us because they value more than that when booking in their freight and logistics needs.
Busy commercial clients want:
- dependability and reliability of service
- safety of their goods in transit
- adaptability for when things change
- quick responses to quote requests
- professionalism and expertise
- real people not automated phone queues.
At IFL, we pride ourself on cost-effective, reliable freight and logistics, as well as the best possible customer service. But don’t take our word for it. Recently we asked some customers how we were doing. Here’s what they said:
“We’ve found IFL to be efficient, cost-effective, reliable and damned nice people to work with.”
“Very competitively priced but … their customer service and ability to adapt is arguably more invaluable.”
“Great service, prompt deliveries and great communication [and] you have gone that extra mile for us on a few occasions, which has been really appreciated.”
“Really impressed with the friendly and helpful service in far from ideal conditions.”
Help us by giving your feedback
Get in touch by phone or email and we’ll try our best to address any issues that arise. And if you were more than happy with our service, please let us know too – we’ll post your reviews on our testimonials page so we can get the word out there.
You can also leave independent reviews via International Forwarding’s listing on Google.